Built for businesses across industries handling high volumes of customer requests on Telegram. Route each request to the right team, language, and workflow.
See the workflow
One platform, adapted to your business. These truck repair and travel agency examples show how customer requests reach the right team. Your menus, services, languages, and routing can be configured for your operation.
Demo 11:52Start here
See how a truck driver contacts a truck repair shop on Telegram. Our bot routes the request to an agent who helps arrange the repair. Quick and easy.
Changing the language restarts this demo from the beginning.
Another use case · Screenshots
Customers explore offers and reach an agent through a Telegram menu in their language. The agency receives their requests in a shared workspace, organized by service.
Demo 2 · 3:58 · Deeper walkthrough
Continue with platform administration after you have seen the customer-to-agent workflow.
Platform Capabilities
Everything your team needs to run structured customer support on Telegram.
Automatically route customers to the right language and support team using structured routing rules.
Separate support operations by team, function, or workflow so agents handle the right conversations in the right environment.
Reach targeted groups of customers on Telegram when your operation needs outbound communication at scale.
Connect Telegram support operations to your internal systems with APIs, webhooks, and workflow triggers. Automate routing, escalations, notifications, and downstream actions based on support events.
Support organizational isolation, retention policies, and controlled deployment setups designed for structured support operations.
Preserve message history, including edits and deletions, so teams can review Telegram support activity with full historical context in the web portal.
Why SupportOnTelegram
Designed for organizations that use Telegram as a real customer support channel — especially multilingual teams with structured routing, workflow, and operational control requirements.
Typical deployments range from 10-agent teams to large operations with 200+ agents.
Ideal Customers
Not designed for hobby bots, one-person support teams, or basic broadcast-only Telegram use cases.
Trust & Controls
SupportOnTelegram is designed for structured support operations that require oversight, continuity, and operational control. The platform helps organizations manage Telegram support in a way that remains reviewable and auditable over time.
Preserve a complete record of Telegram support activity in the web portal, including message edits and deletions, so teams can review conversations with full historical context.
Support separate operational environments for different teams, functions, or support structures where needed.
Support retention-aware operational setups for organizations that need more control over how support data is handled over time.
Customer support data remains under the customer’s control, including data exportability.
Deployment is reviewed and provisioned through a tailored onboarding process to ensure operational fit and appropriate setup.
White-Glove Onboarding
01
Fill out a qualification form detailing your request volume and business scale.
02
Our team reviews your use case to ensure a strong operational fit.
03
Approved leads book a 30-minute call to configure support workflows and routing.
04
Our admin generates a secure access link for passwordless setup. You’re live immediately.
Pricing
Pricing is tailored based on team size, workflow complexity, routing requirements, and monthly conversation volume on Telegram.
Best suited for organizations with 10+ agents and 500+ monthly customer conversations.
No commitment required. We’ll respond within 24 hours.
If someone referred you, please include their name and email in the “How did you hear about us?” field.
FAQ
SupportOnTelegram connects to your Telegram presence and routes incoming customer messages to the right agents and teams through a web-based support portal. Agents work in dedicated workspaces organized by team, function, or language.
SupportOnTelegram maintains an auditable conversation history in the web portal, preserving every message edit and all deleted Telegram messages. This gives your team full historical context for review, oversight, and operational accountability.
Yes. Structured routing rules automatically direct customers to the correct language and support team, so agents only see conversations relevant to their role.
Yes. The platform supports APIs, webhooks, and workflow triggers that let you connect Telegram support operations to your existing tools and automate routing, escalations, and notifications.
Yes. You can programmatically send messages, receive event notifications, and trigger downstream actions in your own systems based on support events.
After you request access, our team reviews your use case for operational fit. Approved organizations schedule a 30-minute onboarding call to configure workflows and routing, then receive a provisioning link to go live.
SupportOnTelegram is designed for organizations with 10 or more agents that use Telegram as a real customer support channel — especially multilingual teams with structured routing and operational control requirements.